Delete your account and data

How to request deletion

Signed-in customers can review account removal from Profile → Remove your account. This removes the whole customer login, not just its connection to one shop. For shop-assisted requests or staff accounts, use the email steps below.

1. Email domsonlineshop@gmail.com from the email address on your StyleFlow account.
2. Put “Account deletion request” in the subject line, and include your name and the name of the shop your account belongs to.
3. We reply to confirm it is you. Sending a request or confirming your identity does not mean deletion is complete. You receive written confirmation of the outcome.

We confirm receipt within 5 business days and complete the deletion within 30 days.

What customer account removal changes

Removal can be partially applied. If the outcome is unconfirmed, contact the shop before requesting removal again.

• Once login removal is confirmed, you can no longer use that login to sign in.
• When the customer profile is cleared, its name, email address, phone number, date of birth, pronouns, postcode, referral codes, and hair or styling preferences are removed.
• Customer profile notes and CRM notes are removed; notes in retained appointment records may remain.
• The customer photo is detached from the profile when that profile is cleared. Stored photo files and their cleanup references may remain until storage cleanup is confirmed. Local account removal alone does not confirm deletion of those files.
• SMS opt-in is disabled and the customer profile's SMS consent details are cleared.
• Saved-card withdrawal or calendar cleanup may still need shop follow-up. Local account removal does not confirm that cards have been disabled at the payment provider or that Google calendar entries have been removed.
• Staff accounts and staff configuration require separate shop-assisted review; customer account removal does not automatically remove services, availability, or pay and commission settings.
• After login removal, existing session credentials are refused on subsequent authenticated requests. This does not remotely erase tokens stored on your devices.

What is kept, and for how long

• Your appointment history and loyalty or points records — these remain shop business records. Clearing your customer profile does not guarantee that retained records are anonymous; appointment notes and other retained information may still identify you.
• Any outstanding loyalty credit is forfeited. Your balance is set to zero when the account is deleted — it is not paid out, transferred, or restored if you sign up again later.
• Financial and transaction records — kept for up to 7 years, because tax and accounting law requires it. These are retained as business records and are not used to contact you.
• Security and access logs — kept for up to 12 months for fraud and abuse investigation, then deleted.
• Backups — deleted data persists in encrypted backups for up to 90 days before those backups roll off.

If you are a client of a shop

If a barbershop or salon stores your details in StyleFlow, that shop owns and controls those records and StyleFlow holds them on the shop's behalf. Contact the shop directly to have them removed. If you email us instead, we will pass the request to the shop and support its response.